What AI for field service costs in 2026
The short answer
Three of the twelve vendors we checked publish a price, and Kenner, which we make, is free while in beta. The rest quote on request, and for most suite AI the real cost is the suite licence plus an add-on.
- Salesforce Agentforce for Field Service: $125 per user per month, on top of Field Service licences.
- Microsoft Copilot in Dynamics 365 Field Service: included in the $105 per user per month Field Service licence.
- MaintainX Assist: plans from $0 to $65 per user per month. Which plans include Assist is not clear.
- Kenner: free while in beta. Prices after the beta are not published. Our product.
- IFS Cloud Field Service Management with IFS.ai: not published. Needs the IFS.ai Activation Pass or a token add-on.
- SAP Field Service and Asset Management with Joule: not published. Most generative features are premium.
What the price does not include
The licence underneath
Suite AI only runs inside its suite. Salesforce lists the $125 separately from the Field Service licences themselves.
Add-ons and tiers
IFS needs an Activation Pass or tokens. SAP treats most of its generative features as premium. Microsoft's Copilot needs a paid Field Service environment and is not available in trials.
Set-up
A specialist has to be connected to your systems before it is useful. Ask who does that work and whether it is charged.
Questions to ask about price
- Is it priced per user, per technician, per asset or by usage?
- Which plan or add-on do the AI features need?
- Is there a pilot or trial, and what does it cost?
- What does integration with our systems cost, and who does it?
The tools side by side
| Tool | Type | Answers from | How technicians use it | Writes the job report | Published price |
|---|---|---|---|---|---|
| Salesforce Agentforce for Field Service | Built into the field service suite | Your Salesforce data: service history, assets and knowledge base, with manuals, similar repairs and sensor data for troubleshooting | Inside the Salesforce Field Service mobile app, by chat or voice. It can read photos | Yes. Drafts the post-work summary and the pre-work brief in Salesforce | $125 per user per month, on top of Field Service licences pricing page |
| Microsoft Copilot in Dynamics 365 Field Service | Built into the field service suite | The work orders, bookings and activities stored in Dynamics 365 Field Service | The Copilot button in the Field Service mobile app, by text or speech, and a side pane on the web | Yes. Work order summaries, and work order updates by voice or text (in preview) | Included in the $105 per user per month Field Service licence pricing page |
| MaintainX Assist | Built into the maintenance software (CMMS) | Your asset manuals, maintenance history, work orders and technician comments in MaintainX, with sources cited | The Ask MX Assist button in the MaintainX mobile and desktop apps, by text, voice note or photo | No. Its documented limits say it recommends but cannot create or edit data | MaintainX plans from $0 to $65 per user per month, then custom. Which plans include Assist is not clear pricing page |
| Kenner | Assistant on a knowledge graph of your own systems | Your company's own knowledge base, which Kenner builds: units, past jobs, alarms, parts and manuals from all your systems, linked in a knowledge graph | A normal phone call, or WhatsApp, iMessage, Teams or RCS. No new app | Yes. From a voice note, written back to your FSM, ERP or CRM | Free while in beta, starting with a two-week pilot for 5 to 10 technicians. Prices after the beta are not published |
| IFS Cloud Field Service Management with IFS.ai | Built into the field service suite | IFS Cloud data such as asset history, warranty and SLA commitments | A Copilot for service technicians and AI summaries in the IFS mobile service report | Yes. A work briefing before the job and a summary on the service report | Not published. The technician AI needs the IFS.ai Activation Pass or token add-on |
| SAP Field Service and Asset Management with Joule | Built into the field service suite | SAP records of past activities, similar tasks and equipment history. Joule also answers from SAP documentation | The SAP mobile app, which works offline. The daily briefing arrives by email | Yes. Equipment, activity and service call summaries, and a daily technician briefing | Not published. Summaries, the briefing and Joule are premium AI features |
Each tool has a full entry, with sources, in the main guide.
Questions and answers
Is there free AI for field service?
MaintainX has a free plan, though which plans include its AI is not clear. Aquant offers a free trial sign-up. Kenner is free while in beta and starts with a pilot.
Why do so few vendors publish prices?
Most are sold to large organisations by quote. The pages we checked give no reason, so we do not guess at one.
Checked against
- Salesforce Agentforce for Field Service: Salesforce Field Service, Agentforce for Field Service pricing, Agentforce for Field Service announcement
- Microsoft Copilot in Dynamics 365 Field Service: Copilot in Dynamics 365 Field Service overview, Work order update with Copilot, Dynamics 365 Field Service pricing
- MaintainX Assist: MaintainX Assist help, MaintainX AI basics, MaintainX pricing
- Kenner: getkenner.com
- IFS Cloud Field Service Management with IFS.ai: IFS Field Service Management, IFS Cloud 25R2 announcement, IFS Cloud 25R2 for field service
- SAP Field Service and Asset Management with Joule: SAP Field Service and Asset Management, SAP help: AI functionalities, SAP help: Joule in field service